How do I dispute an invoice?
Sometimes disagreements can occur between a contractor and the hiring agent regarding billing. We hope this doesn’t happen and using our Project Outline can help to prevent these issues, but if it does please be sure to familiarize yourself with our dispute policy:
- First, dispute the invoice so we know not to proceed with charges. This will pause the clock on paying the contractor and charging your account so that the dispute can be resolved.
- Reach out to the contractor directly to try and resolve any discrepancies. If you did not clearly communicate a cap on hours or billing, then this cannot be a reason not to pay unless you have evidence or a case for fraudulent billing.
- If you can reach a resolution with the contractor within 4 business days from clicking “dispute”, then please email disputes@hireanesquire.com with the contractor cc’d and let us know what the resolution is so we can make any necessary changes within our portal.
- If you cannot reach a resolution with the contractor within 4 business days from clicking “dispute” then we’ll ask each party to submit evidence EXCLUDING PRIVILEGED INFORMATION to disputes@hireanesquire.com. Hire an Esquire's determination will be final and cannot be appealed. The payment form on file will be charged for the amount Hire an Esquire determines to be fair.